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Privacy Policy

Last updated: January 2025 | Opal Crown Resorts (breezerainfor.com)

1. Introduction

Opal Crown Resorts ("we", "us", "our") operates the website breezerainfor.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our site or use our services.

We are committed to protecting your privacy in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the European General Data Protection Regulation (GDPR) for international visitors.

Data Controller: Opal Crown Resorts, 141 Upper Bourke Street, Melbourne, VIC 3000, Australia.

Contact Email: support@breezerainfor.com

2. Data We Collect

2.1 Data You Provide

  • Name, email address, and phone number when you submit a contact form.
  • Communication content when you email or message us.
  • Any other data you choose to share with us.

2.2 Data Collected Automatically

  • IP address, browser type, device type, and operating system.
  • Pages visited, time spent on pages, and referral source.
  • Cookies and similar tracking technologies (see Section 5).

2.3 Data from Third Parties

We may receive data from analytics providers, advertising networks, and social media platforms. This data is used in aggregate form and does not identify you personally unless combined with data you have provided.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support.
  • To send you updates and information you have requested.
  • To improve our website and services.
  • To comply with legal obligations.
  • To protect the security of our website and users.
  • To send push notifications if you have opted in.

4. Legal Basis for Processing (GDPR)

For visitors from the EU/EEA, we process personal data based on:

  • Consent: When you submit a form or opt into notifications.
  • Legitimate Interest: To improve our services and ensure site security.
  • Legal Obligation: To comply with applicable laws.
  • Contract: When needed to fulfil a booking or service request.

5. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function. Cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our site (e.g., page views, traffic sources).
  • Functional Cookies: Remember your preferences (e.g., cookie consent choice).
  • Marketing Cookies: Used to show relevant content. Only set with your consent.

5.2 Managing Cookies

You can manage cookies through our cookie consent banner when you first visit the site. You can also adjust your browser settings to block or delete cookies at any time. Blocking some cookies may affect site functionality.

6. Analytics

We may use analytics tools to collect data about site usage. This data is used to understand visitor behaviour and improve our site. Analytics data is processed in aggregate form. We do not use analytics to identify individual users without their consent.

7. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers who help us run our website (hosting, email, analytics).
  • Legal authorities when required by law.
  • Professional advisors (lawyers, accountants) when needed.

All service providers are bound by data protection agreements.

8. Data Retention

We keep your personal data only as long as needed for the purpose it was collected:

  • Contact form data: Retained for up to 24 months, then deleted.
  • Analytics data: Retained for up to 26 months in aggregate form.
  • Cookie consent records: Retained for 12 months.
  • Legal records: Retained as required by Australian law (typically 7 years for financial records).

9. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct inaccurate data.
  • Deletion: Request that we delete your data.
  • Restriction: Ask us to limit how we use your data.
  • Portability: Request your data in a portable format.
  • Objection: Object to data processing based on legitimate interest.
  • Withdraw Consent: Withdraw consent at any time.

To exercise any of these rights, email us at support@breezerainfor.com. We will respond within 30 days.

If you are in the EU/EEA and believe your rights have been violated, you may lodge a complaint with your local data protection authority. See our GDPR Policy for more details.

10. Data Security

We use industry-standard measures to protect your data, including:

  • SSL/TLS encryption for all data in transit.
  • Access controls and authentication for internal systems.
  • Regular security audits and updates.
  • ISO 27001 certified information security management.

No method of transmission is 100% secure. We take all reasonable steps to protect your data but cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to anyone under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. International Transfers

Your data may be transferred to and stored on servers outside Australia. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

  • Email: support@breezerainfor.com
  • Address: 141 Upper Bourke Street, Melbourne, VIC 3000, Australia
  • Website: breezerainfor.com